TERMS OF SERVICE

Participation Risk

In consideration of participation in mountain on the Krankin' Kids programmes, participants acknowledge that the sport of mountain bicycling can be a dangerous sport. Participants ACKNOWLEDGE AND FULLY ASSUME THE RISKS associated with participating in activities, as listed above and including the participants own negligence and the negligence of others. Participants fully understand that mountain biking activities include the potential for serious physical injury, permanent paralysis and/or mental injury, disability or death, loss or damage to person or property associated with presence or participation in the activity.  

Cancellation Policy

After School Riding Session Cancellation: If a cancellation is made (due to weather, soggy ground, strong winds, fire danger) then we will add an additional session to the end of term. We do our best to ensure our full 7-week programme is completed. If we are unable to complete the 7 sessions we will issue a refund minus a $30 admin fee.

Holiday Programme Cancellation: If a cancellation is made (due to weather, soggy ground, strong winds, fire danger) then we will endeavour to run the programme on the listed postponement date. If the client is unable to make the listed postponement date, a 50% refund or voucher will be offered. If we are unable to postpone the session, a refund minus a $30 admin fee will be offered.

Sick/absent child: We are unable to offer a refund for any sessions missed due to a child being absent or sick during programmes. If a child will miss the entire programme (both days of Holiday Programme or entire 7-week programme) then we can issue a full refund, minus a $30 admin fee if given a minimum of 7 days notice.

Feedback

If you have a safety concern or feedback/complaint, please feel free to email us info@krankinkids.co.nz Know that we are keen to hear from you so we can ensure our programmes remain top quality and safe.